How VoIP Helps Remote Sales Teams

Effective communication is a key ingredient in the success of a sales team. From client calls to internal collaboration, it’s important for your staff to have the right tools to stay connected. However, as more and more employees start working remotely, it can be challenging to facilitate seamless communication throughout your business. Without the advantage of face-to-face meetings or state-of-the-art office equipment, your team will need advanced solutions to remain linked and provide the best customer service possible. 

Fortunately, modern technology makes remote work more feasible than ever before. Voice over Internet Protocol (VoIP) phone systems have changed the way off-site employees interact by offering more flexibility and capability than conventional phones. If you want to grow your remote business while improving your customer experience, VoIP phones are the way to go.

What is Voice over Internet Protocol (VoIP)?

VoIP is a type of phone system that transmits voice calls over the Internet rather than traditional phone lines. It works by converting audio signals into small data packets that can travel electronically. Unlike conventional phones, VoIP can work with a variety of devices including desktop phones, computers, tablets, mobile phones, and more. As long as your remote workers have a stable Internet connection, they can easily access their VoIP system from anywhere in the world. 

Benefits of VoIP for Remote Sales Teams

VoIP can help your remote sales team thrive by offering a number of benefits, including:

Simple Setup and Easy Functionality

Conventional phone systems often rely on equipment such as copper wires and analog devices. Not only are these pieces of equipment costly to purchase, but they are also more challenging and time-consuming to install, making them impractical for remote workers – especially those who travel and regularly work from different locations.

Meanwhile, VoIP only needs a stable Internet connection to function. Your employees can download the software onto any device they’re already using, including laptops or tablets. Since you won’t have to purchase new equipment or worry about installation and maintenance, VoIP is an excellent solution for any business with off-site employees. 

Lower Cost

Cost is a big factor to consider when selecting a phone for your business. Particularly if you have remote employees, it’s important to choose a system that is cost-efficient and practical to implement in multiple locations. VoIP phones can reduce your expenses by offering advantages such as:

• Easy travel capabilities
• Minimal hardware requirements
• Reduced charge long-distance calling 
• Intuitive functionality and minimal need for training
• Features to avoid missed calls and missed sales

Improved Customer Experience

Perhaps the greatest advantage of VoIP is that it can significantly boost productivity and improve your customer satisfaction. VoIP has nearly endless capabilities that can simplify daily work and impress your clients, such as:

• Cloud access: VoIP runs over the Internet, so it can access the cloud and integrate seamlessly with your customer relationship management system. That way, your sales team will have instant access to useful information about repeat customers, such as call history or past purchases. By having key client information immediately available, your employees will be able to provide a faster and smoother service than ever before.
• Advanced security: Consumers around the world are becoming increasingly concerned about privacy. With advanced security features such as firewalls and data encryption, VoIP can offer peace of mind that your clients’ private information is always protected. 
• Crisp audio and modern features: Voice clarity is crucial when your employees are interacting with customers, and VoIP is known for its clear audio performance. Additionally, you can customize your VoIP system to better support your employees. From auto attendants and call recording to SMS integration, there are nearly endless features to simplify daily processes for your sales team.

Get VoIP for Your Remote Sales Team

Want to take your remote sales team to the next level with a cost-effective and dependable VoIP phone system? Look no further than America’s Phone Guys! Our experienced team has been serving the greater Portland, OR region for more than two decades, and we have extensive knowledge of VoIP technology and how it can enhance your business operations. We prioritize transparency and offer personalized plans that allow you to pay only for the features that you want. Whether you are replacing an existing system or installing a new one from scratch, we have got you covered. Contact us today to begin!