Phone System Repair

SERVING PORTLAND OR | VANCOUVER WA

Sometimes the unexpected can happen with your phone system and America’s Phone Guys is there for you when it does. We provide phone system repair services with quick response times to recover your business phone system if it goes down. With hundreds of customers throughout the Portland and Vancouver metropolitan area, we have technicians ready to help you with your phone system repair needs.

Business Phone System Repair

Not sure how to tell if your business phone system is failing? Below are some signs it may need phone system repairs.

Poor quality calls
Dropped calls
Static or crackling
Callers reporting being unable to reach you
Lines not working properly
Phone lines appearing to be in use when no one is on a call
Disappearing voicemails
Signs of water damage

If you’re experiencing any of these problems or think you need a system update to get everything back in working order, give us a call or fill out our online form and one of our staff will reach out to you shortly.

*Inquiries will be answered within business hours. All quote requests made after business hours will be responded the following business day.

Is your Business Phone System Compliant with Kari's Law?

One thing we do while repairing our customer’s phone systems is to see if they’re compliant with current laws and regulations, including Kari’s Law.

Kari’s Law took effect on February 16, 2020. This federal law requires businesses with multi-line telephone systems to allow users to dial 9-1-1 directly without first needing to dial a prefix (such as 8 or 9) to reach an outside line. It also requires that a designated office staff person be notified anytime a 9-1-1 call has been placed.

Why do you need to comply with Kari’s Law? Most importantly, you may save a life if or when someone at your business has an emergency. Additionally, the FCC can levy fines of up to $10,00o for non-compliance, plus $500 per day for each day after the deadline.

What you Need to Know about Ray Baum's Act

RAY BAUM’s Act was signed into law in 2018 and named after an Oregon attorney. RAY BAUM is an acronym that stands for Repack Airwaves Yielding Better Access for Users of Modern Services. It focuses on the quality of location information provided to 911 operators so they can better assist first responders in locating those needing help. Add: The act requires “dispatchable locations” include additional information such as building, room, or suite numbers or any other relevant information included on all multi-line telephones if technically feasible.

hile some phone systems can be grandfathered in and not require compliance with these regulations, the exceptions are a bit unclear, and the FCC has left significant room for interpretation. While “substantial modifications” of grandfathered systems trigger the new regulations into being required, there is no clear definition of what is considered substantial.

Together these laws are about making it easier to access emergency services. Fortunately, we’re here to help. While working on your phone system, we can test to ensure it meets the new requirements for RAY BAUM’s Act and Kari’s Law, then make further recommendations to help you gain compliance.

Experts in Phone System Repair

If you’re experiencing equipment failure or service interruption, contact us. We understand time is of the essence when it comes to your business phone system. We’re available weekdays from 8 a.m. to 5 p.m. and we have the experience and products to fulfill all of your business phone system needs. We also offer emergency service from 7 a.m. until 10 p.m. seven days a week in the event you have an off-hours issue with your business telephone system.

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