Business Phone System Repair Services
SERVING PORTLAND OR | VANCOUVER WA
You should be able to count on your phone system to work any time you need it, but when it doesn’t, we’re here for you. America’s Phone Guys provides prompt and responsive phone system repair services throughout the Greater Portland OR – Vancouver WA Area. With over 20 years of experience providing dependable phone repairs, our technicians are ready to help you solve any problem.
We handle repairs for business phone systems of all types – even if another company installed it – so call us today and let us know how we can help.
When Should You Get Your Phone System Repaired?
Not sure how to tell if your business phone system is failing? Below are some signs it may need phone system repairs.
- Poor quality calls
- Dropped calls
- Static or crackling
- Callers reporting being unable to reach you
- Lines not working properly
- Phone lines appearing to be in use when no one is on a call
- Disappearing voicemails
- Signs of water damage
If you’re experiencing any of these problems or think you need a system update to get everything back in working order, give us a call or fill out our online form and one of our staff will reach out to you shortly.
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Is your Business Phone System Compliant with Kari's Law?
One thing we do while repairing our customer’s phone systems is to see if they’re compliant with current laws and regulations, including Kari’s Law.
Kari’s Law took effect on February 16, 2020. This federal law requires businesses with multi-line telephone systems to allow users to dial 9-1-1 directly without first needing to dial a prefix (such as 8 or 9) to reach an outside line. It also requires that a designated office staff person be notified anytime a 9-1-1 call has been placed.
Why do you need to comply with Kari’s Law? Most importantly, you may save a life if or when someone at your business has an emergency. Additionally, the FCC can levy fines of up to $10,000 for non-compliance, plus $500 per day for each day after the deadline.
What you Need to Know about Ray Baum's Act
RAY BAUM’s Act was signed into law in 2018 and named after an Oregon attorney. RAY BAUM is an acronym that stands for Repack Airwaves Yielding Better Access for Users of Modern Services. It focuses on the quality of location information provided to 911 operators so they can better assist first responders in locating those needing help. The act requires “dispatchable locations” include additional information such as building, room, or suite numbers or any other relevant information included on all multi-line telephones if technically feasible.
While some phone systems can be grandfathered in and not require compliance with these regulations, the exceptions are a bit unclear, and the FCC has left significant room for interpretation. While “substantial modifications” of grandfathered systems trigger the new regulations into being required, there is no clear definition of what is considered substantial.
Together these laws are about making it easier to access emergency services. Fortunately, we’re here to help. While working on your phone system, we can test to ensure it meets the new requirements for RAY BAUM’s Act and Kari’s Law, then make further recommendations to help you gain compliance.
Experts in Phone System Repair
If you’re experiencing equipment failure or service interruption, contact us. We understand time is of the essence when it comes to your business phone system. We’re available weekdays from 8 a.m. to 5 p.m. and we have the experience and products to fulfill all of your business phone system needs. We also offer emergency service from 7 a.m. until 10 p.m. seven days a week in the event you have an off-hours issue with your business telephone system.
Phone System Repair in Portland OR - Vancouver WA - Oregon Coast
SERVING CLIENTS IN NW OREGON AND SW WASHINGTON