Phone System Repair

Serving Portland OR | Vancouver WA

Sometimes the unexpected can happen with your phone system and America’s Phone Guys is there for you when it does. We provide phone system repair services with quick response times to recover your business phone system if it goes down. With hundreds of customers throughout the Portland and Vancouver metropolitan area, we have technicians standing by to help you with your phone system repair needs.

Business Phone System Repair

Not sure how to tell if your business phone system is failing? Below are some signs it may need phone system repairs.

• Poor quality calls
• Dropped calls
• Static or crackling
• Callers reporting being unable to reach you
• Lines not working properly
• Phone lines appearing to be in use when no one is on a call
• Disappearing voicemails
• Signs of water damage

If you’re experiencing any of these problems or think you need a system update to get everything back in working order, give us a call or fill out our online form and one of our staff will reach out to you shortly.

Is Your Business Phone System Compliant with Kari’s Law?

One thing we do while repairing our customer’s phone systems is to see if they’re compliant with current laws and regulations, including Kari’s Law.

Kari’s Law took effect on February 16, 2020. This federal law requires businesses with multi-line telephone systems to allow users to dial 9-1-1 directly without first needing to dial a prefix (such as 8 or 9) to reach an outside line. It also requires that a designated office staff person be notified anytime a 9-1-1 call has been placed.

What You Need to Know about RAY BAUM’s Act

RAY BAUM’s Act was signed into law in 2018 and named after an Oregon attorney. RAY BAUM is an acronym that stands for Repack Airwaves Yielding Better Access for Users of Modern Services. It focuses on the quality of information that is sent out to operators to better assist first responders.

Together these laws are about making it easier to access emergency services. If your business phone system isn’t compliant with these regulations, you may be at risk of fines and penalties. Fortunately, we’re here to help. While performing your phone system repairs, we can test your system and ensure it follows the new requirements for RAY BAUM’s Act and Kari’s Law then make further suggestions to help you become compliant.

Experts in Phone System Repair

If you’re experiencing equipment failure or service interruption, contact us. We understand time is of the essence when it comes to your business phone system. We’re available weekdays from 8 a.m. to 5 p.m. and we have the experience and products to fulfill all of your business phone system needs. We also offer emergency service from 7 a.m. until 10 p.m. seven days a week in the event you have an off-hours issue with your business telephone system.