CNBC reported that as of 2021 one in four Americans are working remotely and by 2025 there will be 36.2 million remote workers. This is an 87% increase from pre-pandemic levels and makes it more important than ever to have good communications with your clients. If you are looking for ways to improve your remote operations, you may want to consider and auto-attendant.
Nearly everyone has encountered an auto-attendant. These are those recorded messages that offer a menu of options to a caller and direct them to whichever one they choose.
These virtual phone assistants eliminate the need for a receptionist, saving resources and money. They direct calls and provide basic information to customers. They can even provide some technical support so a person never has to wait to be helped. And they can be set up to provide immediate access to a live person as well.