About America’s Phone Guys
America’s Phone Guys was started by Caleb Cook in 2001 to provide telecommunications solutions to businesses in the Portland, Oregon and Southwest Washington areas. Caleb’s wife, Lois joined the company in 2004 and the two of them still run the business today. The company is still operated here locally and has grown from just the two of them to a larger and more comprehensive operation over the past 15+ years. The original name of the company was “Phone Guys”.
These days Caleb is primarily our Sales Engineer. He does still frequently turn up during system installations as he really enjoys that part of the operation almost as much as meeting new people when making sales calls. If he’s not there, you can rest assured he’ll be on the phone checking in with the technician who is handling the job. Lois oversees operations, marketing, human resources and anything Caleb hasn’t got the time for.
We are members of the National Federation of Independent Businesses (NFIB) for which Lois is the Vice Chair of the Leadership Council for the state of Washington. We are also members of the Independent Electrical Contractors of Oregon where Lois served on the board for two years until she had a scheduling conflict with her volunteer work through the Children’s Cancer Association.
Certified Telephone System Technicians
America’s Phone Guys technicians have a vast knowledge base in each of their respective areas. Our telephone system installers have each completed manufacturer certification on the telecommunication solutions systems they specialize in. They then receive on the job training for no less than 6 months before we send them out to our customers on their own. And they always have access to Caleb’s expertise at any time!
Our office is staffed with helpful, friendly folks ready to take your calls and do their best to answer your questions. Rebecca & Millissia will most frequently take your calls and make certain to get you connected to the answers you need. Rebecca is our Office Manager and handles nearly everything you might need as well as coordinating VoIP Phone Service for new customers and helping them with the porting process. Millissia is our Customer Service Advocate which has her calling to check-in with customers periodically to make certain we are meeting all their telecom needs and handling the dispatching of service orders that come in through our web portal and email. Cheryl retired back in August 2015 but, is still here on occasion filling in during vacations and when needed.
Best Business Telephone Value
At America’s Phone Guys our top priority is to provide the best value possible with fair prices and excellent service. Our staff is always willing to look for a solution to all your business communication needs. If we can’t work on your phone system, or can’t help with your cabling project, we will do our best to find you someone who can. We strive to have every customer and potential customer satisfied.
We consider our team a family and we often have customers become friends. We treat others the way we want to be treated; with honesty, fairness, integrity, and loyalty. Do unto others as they say!
Extensive Phone System Product Line
America’s Phone Guys sell many of today’s top-rated business telephone systems and VoIP telephones. Our main product line has been Panasonic since the beginning of our business. Panasonic offers one of the most reliable products there is in telephony along with benefits that make it an outstanding value. In the past we’ve also sold Allworx, Avaya Partner, NEC, Toshiba, Vodavi & Zultys and can still service those. We now also sell a number of VoIP, SIP and Hosted solutions from Cisco, Poly (formerly Polycom) and Yealink.
We offer many varieties of VoIP Phone Service as well. We offer our own America’s Phone Guys VoIP phone service and SIP Trunks. We also partner with a number of other VoIP providers such as Jive, Nextiva, 8 x 8, Net2Phone and Intermedia. We have found these carriers to offer the best service and options for our customers but are always on the lookout for the latest and greatest to meet all our customer needs. We strive to match each client with the best custom solution for their needs.
In the past, we’ve also sold Vodavi (aka Vertical), Samsung and NEC DSX systems. We do provide service to customers with those systems as well. If we haven’t listed your system, it doesn’t mean that we can’t work on it, there are far too many brands and types to list, so, if you don’t see your brand, call us! If we can’t help you, we will provide the phone number for a company who can.
America’s Phone Guys wants to be your Communications Network partner!
About America’s Phone Guys in Portland OR and Vancouver WA
SERVING CLIENTS IN PORTLAND OR - OREGON COAST: