When you run a business, missing a phone call is something most simply cannot afford. If a potential customer can’t get a hold of you, they may become frustrated and contact one of your competitors. Even worse, if this situation occurs often, you’ll develop a bad reputation, ruining your brand, and impacting future business. It is also very helpful for property managers whose clients need to be able to reach them, often with some urgency.

Fortunately, we at America’s Phone Guys have a solution: VoIP. VoIP has an array of features to help you stay connected, even when you’re away from your desk or working remotely.

Find Me, Follow Me

Find Me, Follow Me is a call routing feature that will make sure you never miss a call. Find-Me/ Follow-Me allows end-users to be reached at various phones which can be called sequentially or simultaneously. An example is an incoming call can ring your desk phone, then ring your cell phone, then ring a receptionist phone and if still no answer, can go to voicemail. Some clients have the call go to an answering service after a certain number of rings so that callers always reach a live person.

Auto-Attendant

Auto-attendant is a very helpful feature when it comes to managing calls. It’s like a virtual receptionist that automates your incoming calls, by providing a list of actions for the caller to take. Auto-attendants can also play greetings or list business hours.

Call Group

Call grouping is a feature that directs incoming calls to a specific list of extensions. These extensions can be set up to ring in sequence or simultaneously. This feature is very beneficial when you have departments or teams. For example, if a customer is looking to reach your customer service department and not the sales department, Call Group will make sure they reach the right department. With all of the extensions in the same department receiving the same call, you can feel confident no call will go unanswered.

Simultaneous Ring

With simultaneous ringing, not only will your office phone ring, but your mobile phone or other devices will also ring at the same time so you don’t miss a call. This feature is especially helpful when you’re away from your desk. This can be set up so that all phones ring and if you don’t answer after a specified number of rings the call can go to voicemail or an answering service.

Now that we’ve detailed some basic VoIP features, we hope you’ve gained some insights into VoIP and how it can help your business. Take a look at our full list of VoIP Features, and if you’re ready to get connected, contact America’s Phone Guys today. We’re your leading VoIP provider in the Portland and Vancouver area.