Essential Features In Modern Business Telephony

If you’re ready to add a new phone system to your office but are still unsure of the features you’ll need or use, America’s Phone Guys is here to help. Here are some of the basic features common to many business phone systems today.

 

Auto Dialer/Predictive Dialer

Auto dialer allows you to place outbound calls automatically, and when someone answers the call, they’re connected to an internal user. Auto dialer is typically an add-on for more advanced PBX systems.

Automatic Call Distribution

Automatic call distribution answers incoming calls and routes them to a specific department or staff member. This feature is typically an add-on for more advanced PBX systems.

Call Recording

Call recording allows you to record your calls and store them. This is a very common feature in call centers because it allows managers to analyze their employees’ performance and identify any compliance problems.

Computer Telephony Integration

This feature allows your computer systems to interact with your telephones, email, live chat, fax, and other forms of communication. With computer telephony integration, phones aren’t necessary. You can place and receive calls on a computer. This feature is generally an add-on.

Conference Calling

Conference calling enables you to link several phone lines on a single call.

Video Conferencing

LIke conference calling, staff members can join a video conference from anywhere. 

Interactive Voice Response

With IVR, you can interact with your phone system using a keypad or vocal inputs. This feature allows you to manage how calls are routed. 

Internet Fax

With Internet fax, you can electronically send faxes through email or through your company’s document control system. 

Voice Mobility

Voice mobility is a feature that allows you to make and answer calls anywhere, using a mobile device that can help you gain a competitive edge.

Softphone Capability

With softphone, an actual telephone set isn’t necessary. Instead a headset is plugged into your computer to make and receive calls

 

Now that you know a little more about essential features in modern business telephony, it’s time to get set up with your own business phone system. To learn more about our services and pricing, give us a call today!

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