With nearly everyone using their smartphone for communicating these days, you may be wondering if you even need a business phone system. We believe you do. Nearly every business could benefit from having a business phone system. Let’s analyze some reasons why.
To be Available for Your Customers
As a business, you need to make yourself as accessible as possible and one of the best ways to achieve this is to make sure anyone who wants to contact you can do so via phone.
Even if you rarely make outgoing calls, keep your customers in mind. People value talking to an actual person, especially when they need help. Although there are other ways to address their needs, you’ll still want to provide them with a choice of how they contact you.
To Maintain or Improve Your Company Image
Telephone numbers play an important role in the business world. First, having a phone line tied to a geographical location helps legitimize your business. Although you can display a cell phone number on your website or business card, it may show potential customers that you aren’t established, sending them in another direction. Plus, answering your personal phone number with a non-professional greeting may look bad on your part.
Second, it gives your customers a quick and easy way to reach you. Emails and chats can be helpful, but you want to allow your customers to connect with you the way they prefer. Many people value human interaction.
To Maintain Your Privacy
If you own your own business and you’re the only employee, it may seem easy to just give out your personal number to customers. This might be fine at first, but sooner or later, your personal life will begin to blend with your work life. To help preserve your privacy and your sanity, you’ll want to have a business phone system, or at least a number to start, that’s for business only. Then, you can have only specific calls routed to your personal phone or business phone later.
What are the Best Business Phone Systems?
Now that you know how valuable business phone systems are, let’s talk about the types of business phone systems available.
- Multi-line phone systems: whether you have 2 employees or more, multi-line phone systems allow more than one person to be on a call at once. Multi-line phone systems support local, vanity, and toll-free phone numbers.
- PBX phone systems: Private Branch Exchange (PBX) systems route incoming calls and outgoing calls through your phone lines. These systems offer various features including conference calling, call holding, and more.
- VoIP phone systems: Voice over Internet Protocol (VoIP) operates via the Internet rather than landlines. VoIP systems are reliable, easy to maintain, and are feature-rich. These are like a more traditional PBX but use VoIP phone lines called SIP trunks.
- Cloud-hosted phone systems: Cloud systems are managed off-site, saving you time and money. They’re the most easily scalable and cost-effective.
Your Local Telecommunications Contractor
Business phone systems are no longer just for making and receiving calls. With advancements in technology, your business can now communicate via phone, text, and video through a single platform, giving you the flexibility to collaborate and connect in various ways with your staff and customers.
Interested in a new business phone system? Contact America’s Phone Guys today. We’ll provide you with a system and calling plan that fits your needs!
Everyone Uses Mobile Phones: Do We Really Need A Business Phone System? in Portland OR and Vancouver WA
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