Telephony Features and Needs for Small Businesses with a Remote Workforce

With more and more businesses adopting remote workforces, effective communication is more important than ever before. Fortunately, cloud-based technology has advanced so your team can continue to remain productive. Let’s take a look at some must-have features you should incorporate into your remote phone system. When you’re done, contact us to see how you can utilize these features to help your company grow.

VoIP Functionality

VoIP phone systems provide you with more functionality than standard landlines and they’re generally more affordable. If you still have a landline, you should consider upgrading. Why waste your money on both voice and data plans? And keep in mind, most carriers like Comcast and CenturyLink have already converted you to VoIP, but they are still charging you like they were when you were on expensive to maintain, traditional phone lines.

Auto-Attendant

An auto-attendant or automated attendant is a voice menu system that transfers callers without the need for a receptionist. It will greet your callers and route them to an extension.

Call Forwarding

If you are on a job site or just away from your office, you can have your calls forwarded to your cell phone. Call forwarding makes redirecting a call seamless.

Voicemail to Email

Listening and managing your voicemail takes time. With Voicemail to Email, your voicemail is sent to your email, so you can access them wherever you are and forward them just like an email. This feature will not only save your team’s time, but it will also improve your response time with clients. Voicemail transcription is also available.

Call Routing

Call routing is a feature that automatically directs calls to certain extensions, depending on the criteria you have set. It works hand-in-hand with your Auto-Attendant. With call routing, your customers or clients will always reach the group or person they need. No more missing important calls or potential customers.

Call Queuing

If you often experience a high-volume of phone calls, call queuing is a feature you could take advantage of. It will put callers on hold until an employee is able to assist them, reducing the chances of them hanging up.

Telecommunications Experts

Remote working has been a growing trend in recent years and with COVID-19, it’s only accelerated that trend. In fact, remote workforces may become the norm soon. These are just a small handful of features your small business should implement. If you want to learn more ways your business can grow while promoting a flexible working environment, contact America’s Phone Guys. We provide a variety of robust, comprehensive communications systems packed with features to make it easy for your employees to work remotely.