UCaaS vs. CCaaS
SERVING PORTLAND OR | VANCOUVER WA
The days of physical and on-premise communications are becoming increasingly numbered. Even as the pandemic recedes, more and more workplaces are taking advantage of the benefits of remote working. And with virtual cloud center platforms, you no longer need to have an on-premise communication system for your business.
But what are the benefits of a virtual cloud center platform? What is the difference between UCaaS and CCaaS, and how can you use either in your workplace operations? We’ll get into all of that below.
What is Unified Communications as a Service?
Unified Communications as a Service, or UCaaS, is a method that allows businesses to combine all their internal communication channels into a single cloud-based platform. Using it, members of your team would no longer have to jump from phone calls to emails to video conferencing. Instead, they would be able to access all of that at once, as well as sharing files as needed.
Benefits of UCaaS
The main benefit of UCaaS is the cost of the system and its streamlined capabilities. There’s no elaborate set up or need for regular maintenance. The only cost comes from the monthly or annual subscription fee. And since it covers the entirety of your internal communications, there’s no need to juggle payment for multiple licenses for communications software.
It’s also an incredibly flexible option. Anyone on your team can access all the most important channels from anywhere, as long as they have a device and an internet connection. UCaaS is easy to learn, with the ability to adjust features to fit your needs at a fraction of the cost you’d pay otherwise. If your business depends heavily on communicating and collaborating within the team, this is a solution for you.
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CCaaS is also known as Contact Center as a Service. It is another kind of virtual cloud center platform, though it is different from UCaaS. While the latter focuses on communication amongst your team, Contact Center as a Service is made to combine channels used in customer service. Where you would otherwise only have phone-based support, CCaaS can give you the chance to manage other digital platforms all at once. This saves your team time and improves the customer experience.
Benefits of CCaaS
Contact Center as a Service gives your team the chance to meet the customer wherever they happen to be. Since they’re capable of answering requests through social media posts and email as well as phone calls, agents are more productive and customers are happier.
CCaaS also allows you to look over the analytics of your business. By integrating with your CRM, you can access the entirety of your customer data at a click of the mouse. You can understand your clientele better and with less effort.
If you have a high volume of customer communication that needs to be organized and handled, CCaaS can be a valuable tool in the way you work. Between this and UCaaS, CCaaS comes at a slightly higher cost. But when operated through the right provider you can make sure you’re getting the most out of what you pay.
Virtual Cloud Center Platforms through America’s Phone Guys
UCaaS and CCaaS are just a few of the many ways America’s Phone Guys can make your business’s communications run better. We know that the state of the modern workplace is changing more than ever before, and we want to help you adapt and benefit. If you’re interested in UCaaS or CCaaS (or both!), we can help. Contact us today!
UCaaS vs. CCaaS in Portland OR - Vancouver WA - Oregon Coast
SERVING CLIENTS IN NW OREGON AND SW WASHINGTON