What is Find-Me/Follow-Me Telecom Service?

What is Find-Me/Follow-Me Telecom Service?

Like many entrepreneurs, field technicians and small business owners, you aren’t in one place for very long. As the lines between home life and work continue to be blurred by flexible schedules and remote work options, it might be harder for customers and employees to get a hold of you. Staying connected is too important to leave to chance, and giving someone a set of different numbers to reach you at is quickly becoming a thing of the past. Since not all offices or locations have great cell service, even just relying solely on your cell phone could be risky.

This is where Find-Me/Follow-Me VoIP services can come in handy. These business call forwarding services help you to stay connected no matter where you are – even when traveling internationally. It also makes sure no one needs to have a complicated schedule and list of numbers to reach you.

What Is Find-Me Service?

Find-me service is pretty simple, but very useful. It simply routes incoming calls to a certain location. A single virtual number connects all your phones. A call forwarding schedule can be setup to know which of those numbers the call should ring to at what time of the day. The virtual number serves as your universal number and you can use it to be accessible regardless of your physical location.

What is Follow-Me Service?

A follow-me service is basically the opposite of the Find-Me service. Instead of having a single number which routes to a device given the time, the Find-Me service takes calls from any number of phone numbers and routes them to the same phone or answering service. This can be useful if you have multiple business with different phone numbers or find that your cell phone is reliable enough to serve as your main phone number regardless of location.

How It All Works

Both Find-Me/Follow-Me VoIP systems can be configured to understand where you are physically at based on a schedule you design. Find-Me sends incoming calls to any location you specify and Follow-Me provides a way to receive calls on any of your designated devices. The Follow-Me number routes through a list of numbers you chose in any order you specify until you pick up. These systems also include voicemail systems that can centralize all incoming calls. Voicemails will not be spread out over cell phones and business lines.

While cell phones have reduced dependence on land-lines, a lot of land-line phone numbers are already on business cards, signs, websites and other places that are not immediately easy to change. Old customers may only have your contact information saved in a phone, so even if you do update all your numbers, they still wouldn’t know. Find-Me/Follow-Me can offer a simple solution to these problems.

The loss of business due to changing a phone number can be minimized using these services. In addition, you can reduce your number of missed opportunities when your phones are set to track you down no matter which one you are near. Check out how Find-Me/Follow-Me providers can make this happen for your business today.