How to Choose the Best Business Phone System

Modern phone systems are packed with features designed to make daily life easier for you and your employees. However, there are tons of different options on the market, and it’s important to choose the right fit for your company. To help you narrow down your choices, here are some tips on how to choose the best business phone system for your needs.

Determine What Your Business Needs

Before you begin shopping around, it’s important to consider what your business needs out of a phone system. Understanding how your employees will interact with the phone system will help you decide on which features will be most valuable for you. To determine what your business needs out of a phone system, consider these key factors:

• The size of your business. If you are a large company with a high call volume, then you may benefit from features such as real-time monitoring, call recording, and data analysis. However, a smaller business may not need these advanced features. In addition to looking at the current size of your business, also consider how large you plan to grow in the next couple of years to determine what you need out of a phone system.
• Where you primarily conduct your business. If you and your employees work in an office, then physical desk phones will probably be the best option for you. However, if your employees are working from home or other locations, then a virtual or cloud-based system may be a better fit.
• How your employees will use the phone system. Taking a look at how your business will use the phone system can help you get an idea of what features will be most useful. For example, an auto-attendant or call recording may be very useful for employees that are using the phones to interact directly with your customers, while call conferencing may be a bigger priority for teams that work remotely.

Decide Which Phone Features You Want

The next step in choosing a great phone system for your company is to decide which features are most important to you. Knowing what capabilities you’re looking for will help you sort through the different phone system options. Some common features to consider include:

• Hold and mute options
• Warm and cold transfers
• Call conferencing
• Call recording
• Auto attendants
• Voicemail to Email
• Integration with CRM systems

Compare Different Options

Once you have a good idea of exactly what you’re looking for in a phone system, it’s time to begin shopping around. When comparing different options, though, it may be useful to consider a variety of factors beyond just price. To evaluate different phone systems, it may be useful to ask questions about things like call quality, security, and customer support. You can also read reviews prior to making a purchase so you have a good idea of what it will be like to work with a specific provider.

Local Business Phone Systems

If you are looking for a quality phone system that is tailored to your business’s needs, call the experts at America’s Phone Guys today! We strive to make communication simple for our customers, from the initial consultation to implementation and support. Our knowledgeable team has proudly served the Portland OR and Vancouver WA areas for over 20 years, and we are prepared to help you find a reliable, secure, and seamless phone system for your business. Call us today to get a quote!