The Basics of Unified Communications

Your business likely communicates several ways: voice calls, instant messaging, and email to name a few. With Unified Communications, all of your communication is working together in one system — improving productivity, leading to reduced costs, and an increase in customer engagement and revenue.

Unified Communications has become a preferred choice of communication for many businesses. At America’s Phone Guys, we believe your communication method should be simple. Learn what UC is and its benefits as you consider your streamlining options.

What is Unified Communications?

Unified Communications is a platform that integrates all of your existing productivity and communication platforms into one system that includes:

• Voice calls
• Call screening
• Call conferencing
• Instant messaging
• Video chat
• Web conferencing
• Email
• Social media
• Web applications
• E-commerce
• Call Recording
• Fax
• Team scheduling
• And more!

With the combination of these technologies, businesses can incorporate Hosted VoIP so all of these functions can be used through the internet — helping with consistent communication and cost-efficiency.

What Are the Benefits of the Unified Communications Platform?

UC provides companies with a competitive edge when a single system is needed for managing platforms and tools. While it’s organization is the most well-known benefit, UC offers a lot more. Below are some of the main benefits businesses who use Unified Communications will experience.

Increased Productivity

UC includes many productivity-enhancing tools like video conferencing and call-routing to name a few. These communication tools help employees remain productive and provide their clients or customers with the attention and service they need.

Cost-Efficiency

Because UC uses Hosted VoIP, it helps reduce communication costs. It can also help reduce travel costs because UC offers a way to establish meetings virtually through web and video conferencing.

Easier Collaboration

UC provides businesses the means to truly remain productive through effective collaboration. Colleagues can brainstorm, receive feedback, and more all in real-time.

Centralization

Points of contact and communication are clearly defined, ensuring everyone on a team can reach anyone when necessary, whether by voice, text or email using a single platform.

Mobility

UC promotes mobility. It allows businesses to use mobile devices including smartphones and tablets to access documents and ensure consistent communication, regardless of their location.

UC Solutions for Your Business

Unified Communications allows your business to be as productive as possible. When executed properly, UC can help cut costs, increase your revenue, improve efficiency, and help improve customer service. If you’re interested in learning more about Unified Communications and what it can bring to your business, contact America’s Phone Guys today!