How to sound like a big business by using an Auto Attendant
Many business phone systems use an auto-attendant (automated attendant) to transfer incoming calls to phone extensions or menus requested by the caller. An auto-attendant or virtual receptionist can many times eliminate, or reduce the need for a human operator to transfer outside phone calls to people within your organization. The auto-attendant feature available on many business class phone systems uses a menu system to route phone calls to specific extensions, submenus, voicemail boxes, human operators and customer service representatives. The automated attendant also has the ability to record messages, and some models have the feature where the auto-attendant interacts with your customers by using the phones number buttons or voice recognition technology.
Small Business Phone Systems
Small companies can use automated attendant features to enhance the experience of their customers and new prospects. One of the best features is the use of a professional greeting, which for some businesses can make them sound like a large company. The main purpose of the automated greeting is to provide callers with the information they are seeking or direct them to the appropriate person in the company with the answers they need. These types of business phone systems are packed with many features, and many of these systems rely on cloud-based technology, which allows small businesses to add or remove features when it suits their needs.
Auto-attendant features also can save a small business money and help them keep connected to their customer base. Many small business, especially owner-operated businesses face pressures to be in, and out of the office, often several times per day. These changing pressures often can result in phones being unanswered; which many times result in lost opportunities for new business or dissatisfied current customers. Having a phone system with an auto-attendant feature can allow small business owners to filter incoming phone calls, allowing them to prioritize important calls versus calls that can wait to be responded to at a later time though the use of a phone tree system. For many small businesses the initial investment into a phone system with features such as an auto-attendant is easily recouped within a few months when you judge it based upon client retention, satisfaction, and new business opportunities that may have been lost with an old style voicemail system.
It is advisable to talk to a qualified telecommunications professional and discuss your business and how it operates so a user-friendly auto-attendant system can be setup. Unfortunately, many small business owners are lured into agreements with cheap online providers that promise an excellent experience when it comes to auto attendant, but often these experiences fall short for the business owners customers, leaving them feeling frustrated with the attendant experience. Working with an experienced, local telecommunications professional will ensure your needs are taken care of, allowing you to operate your business, while delivering a world class experience to your customers and prospects.