America’s Phone Guys was started by Caleb Cook in 2001 to provide telecommunications solutions to businesses in the Portland, Oregon and Southwest Washington areas. Caleb’s wife, Lois joined the company in 2004 and the two of them still run the business today. The company is still operated here locally and has grown from just the two of them to a larger and more comprehensive operation over the past 15+ years. The original name of the company was “Phone Guys”.
These days Caleb is primarily our Sales Engineer. He does still frequently turn up during system installations as he really enjoys that part of the operation almost as much as meeting new people when making sales calls. If he’s not there, you can rest assured he’ll be on the phone checking in with the technician who is handling the job. Lois oversees operations, marketing, human resources and anything Caleb hasn’t got the time for.
We are members of the National Federation of Independent Businesses (NFIB) for which Lois is the Vice Chair of the Leadership Council for the state of Washington. We are also members of the Independent Electrical Contractors of Oregon where Lois served on the board for two years until she had a scheduling conflict with her volunteer work through the Children’s Cancer Association.
America’s Phone Guys mission is to provide technology solutions with INTEGRITY. We will work diligently to serve an increasing number of customers with telecommunication solutions that best meet their needs while allowing us to employ the greatest number of team members and earning fair margins. We will strive to provide top-notch customer service that will make us a leader in the industry.
Certified Telephone System Technicians
America’s Phone Guys technicians have a vast knowledge base in each of their respective areas. Our telephone system installers have each completed manufacturers certifications on the telecommunication solutions systems they specialize in. They then receive on the job training for no less than 6 months before we send them out to our customers on their own. And they always have access to Caleb’s expertise at any time!
Our office is staffed with helpful, friendly folks ready to take your calls and do their best to answer your questions. Rebecca & Millissia will most frequently take your calls and make certain to get you connected to the answers you need. Rebecca is our Office Manager and handles nearly everything you might need as well as coordinating VoIP Phone Service for new customers and helping them with the porting process. Millissia is our Customer Service Advocate which has her calling to check in with customers periodically to make certain we are meeting all of their telecom needs and handling the dispatching of service orders that come in through our web portal and email. Cheryl retired back in August 2015 but, is still here on occasion filling in during vacations and when needed.
Best Business Telephone Value
Our main focus at America’s Phone Guys is to provide the best value possible with fair prices and excellent service. Our staff is always willing to look for a solution to any and all of your business communication needs. If we can’t work on your particular phone system, or can’t help with your particular cabling project, we will do our best to find you someone who can. We strive to have every customer and potential customer satisfied.
We consider our team a family and we often have customers become friends. We treat others the way we want to be treated; with honesty, fairness, integrity and loyalty. Do unto others as they say!
Extensive Phone System Product Line
America’s Phone Guys sell many of today’s top rated business telephone systems. Our main product lines have been Panasonic, Toshiba & Avaya Partner systems for quite some time now. We’re also selling a number of VoIP, SIP and Hosted solutions from Zultys, Switchvox, Allworx, Snom, Panasonic and Polycom among others. And if you need an inexpensive VoIP Phone Service option we can provide that too.
In the past we’ve also sold Vodavi (aka Vertical), Samsung and NEC DSX systems. We do provide service to customers with those systems as well. If we haven’t listed your system, it doesn’t mean that we can’t work on it, there are far too many brands and types to list, so, if you don’t see your particular brand, call us! If we can’t help you, we will provide the phone number for a company who can.
Telecommunications Service Area
Our service area covers most points in the Portland, Oregon and Vancouver, Washington region. We normally cover from Hillsboro on the west side to Troutdale on the east, down through Wilsonville to the south and up to Longview on the north, including most points in between. If we can’t service your area, we will do our best to help you find a company who can. We will occasionally go to points outside of that area but, those involve higher trip charges that are often cost prohibitive for our customers. We do go to the coast (Astoria, Warrenton, Long Beach, etc…) periodically as customers in those areas seem to have difficulty finding reliable telecommunications contractors there.
America’s Phone Guys wants to be your Communications Network partner!